Cloud communications are no longer optional for organizations looking to remain competitive in today’s increasingly digital business landscape. A staggering 93% of businesses have increased their use of cloud communications solutions since the start of the pandemic,1 and to great success. Companies that have implemented cloud communications solutions, such as UCaaS, see improvements in employee productivity, customer satisfaction, and operational efficiency. Plus, moving communications to the cloud gives businesses the flexibility to support remote and hybrid work environments – a must, with 32.6 million Americans expected to work remotely by 2025.2
Technology consultants provide expert guidance and support to help you navigate the business technology landscape and find the right solutions to meet your company’s unique needs. Here are five benefits of working with a technology consultant to choose your next cloud communications solution:
For every IT and communications service you can think of, there are hundreds of service providers to sort through. Technology consultants have years of experience navigating the market, so they’re well-versed in which solutions are the best and which are overhyped. And because they’ve likely developed trusted relationships with providers, they can offer you insider information you wouldn’t have been privy to otherwise.
Working directly with a provider’s sales rep often means you’ll only hear about the benefits of whatever platform they’re trying to sell – and none of the downsides. A technology consultant will take the time to determine your specific communication challenges and find solutions that can actually solve them to ensure you’re not wasting money on a platform that won’t help your business grow.
It’s no secret that some salespeople don’t have their customers’ best interests at heart. Sales reps employed by major cloud communications providers are compensated by how much they sell to you, whether you need the extra services and features they’re touting or not.
Technology consultants work for you, not the provider. This independence allows them to provide unbiased advice and recommendations based on their years of marketplace expertise rather than a sales quota.
Thanks to their connections with industry-leading vendors, technology consultants can often help you get better pricing and contract terms than you’d have access to on your own. They also handle negotiations on your behalf, saving you time and stress.
Not every cloud communications provider can offer around-the-clock support. If there’s an issue with your platform, you may experience unplanned downtime before getting the help you need.
The right technology consultant can address those gaps with ongoing post-installation support and solution management. These services allow you to contact your consultant whenever you need help resolving a problem quickly and efficiently.
Finding a cloud communications solution doesn’t have to be a chore. Working with a trusted technology consultant can help you find the right solution for your business at a price that fits your budget – and provide ongoing support to ensure you’re always taken care of.
At C4 Communications, our solution consultants have helped SMBs and small enterprise customers improve their business communications since 2001. We take the time to truly understand the business outcomes you’re looking for and deliver unbiased recommendations from our portfolio of cloud communications providers. Ready to find a best-fit solution for your organization? Book a consult with C4 Communications today.